About these terms
These are our Terms and Conditions. Please read them carefully as they apply to your use of this website and any orders you may make. You will be required to accept these Terms and Conditions during the registration and order process.
You will be bound by these Terms and Conditions and the website information which was in place at the time of use of the website or when you placed your order.
Your access to and use of the Whole Pet Direct website is subject exclusively to these Terms and Conditions. You are not allowed to use this website for any purpose that is unlawful or prohibited by these Terms and Conditions.
By using this website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must stop using this website immediately.
Whole Pet Direct reserves the right change these Terms and Conditions at any time, and your continued use of the website following any changes shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine if the Terms and Conditions have been changed. If you do not agree to the changes you should not continue to use the website.
We will not be held liable for any loss of goodwill, any economic losses or any special or indirect losses suffered or incurred by that party arising out of or in connection with the Terms and Conditions.
You agree to indemnify and hold Whole Pet Direct and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Whole Pet Direct arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this website.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable to any extent for any reason by any court of competent jurisdiction then such Term or Condition shall be severed from the remaining terms and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable to the fullest extent permitted by law.
If you do not comply with these conditions of sale and we take no action in respect of that non-compliance, our right to take action in the same or a similar situation in the future will not be affected.
Using this website
The website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, Whole Pet Direct will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the website.
Whole Pet Direct makes no warranty that the functionality of the website will be uninterrupted. We reserve the right, from time to time, to restrict access to the website to allow essential maintenance or upload new services and/or improvements although we ensure that any interruptions are kept to a minimum.
We make no warranty that this website will be error free or that defects will be corrected. The user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.
We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the website. To the extent permitted by applicable law, Whole Pet Direct disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We make no warranty that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. We shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
The opinions expressed on this website are purely those of the website content providers and nothing on the Whole Pet Direct website should be taken to constitute advice. Just to be clear, nothing that is written on this site should be relied upon in making, or refraining from making, any decision.
Whole Pet Direct reserves the right to change or remove (temporarily or permanently) the website or any part of it, including services or policies, without notice and at our discretion and you confirm that Whole Pet Direct shall not be liable to you for any such change or removal.
You must not use the website in any way which will cause or is likely to cause the website to be impaired, damaged or interrupted in any way.
Whole Pet Direct reserves the right to refuse access to the website.
Links to third party websites
Whole Pet Direct' website may include links to third party websites that are controlled and maintained by others. We do not monitor these other websites and we have no control over their content, privacy policies or services. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites and that we do not accept any liability from your use of these other websites.
Copyright
All copyright, trademarks and all other intellectual property rights in the website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to Whole Pet Direct or otherwise used by Whole Pet Direct as permitted by law.
In accessing the website you agree that you will access the content solely for your personal, non-commercial use. You may not link or frame the website or any part of it without our express permission. None of the content may be downloaded, copied, reproduced, published, transmitted, stored, sold or distributed without the prior written consent of Whole Pet Direct Inc. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial use only.
Registration and account details
When you register with us you must guarantee that all of the information which you provide is true, accurate and up to date.
You must not impersonate any other person or entity or use a false name or a name which you do not have authority to use.
If any of the information provided subsequently changes you must inform us immediately.
You are solely responsible for the confidentiality and maintenance of your password and personal account details and any activities that occur under your account. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known to someone else, has been or is likely to be used without your authorization you should contact us immediately.
Whole Pet Direct Inc. shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your account details or password.
Our products
Our products are sold subject to their product description and any supporting information such as size, color and estimated delivery dates. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.
We do make every effort to ensure all of the product information is correct at the time when we upload the product information to the website. However, the information may not be completely accurate at the time that you place an order. When placing an order you must confirm the details of the product before purchasing.
We take all reasonable care to portray our products accurately but pictures are for reference only. Please be aware that the reproduction of colors is dependent on the settings and calibration of your computer monitor or device's screen and they will vary from device to device and from screen to screen. We therefore cannot guarantee that the colors shown will accurately represent the color of the goods you receive.
If you purchase the same goods at different times or in more than one order, we cannot guarantee that the goods we supply will come from the same batch and be an exact color match with each other.
All measurements quoted on this site must be taken to be approximate. If dimensions are important to you, especially in regard to larger items that you need to fit specific a space, please ensure that you contact us to obtain precise dimensions.
All products are subject to availability. We will inform you by email as soon as possible if goods you have ordered are not available. If for any reason beyond our control we are unable to supply any products then you will be offered a full refund or, if available and acceptable to you, substitute items of equivalent price.
All our products comply with appropriate safety and consumer regulations.
Prices
Prices are as set out on this website. It may, from time to time, be necessary to change prices either up or down. We reserve the right to alter prices at any time without prior notice. Any price changes will be confirmed to you when you make an order.
The price for the goods (including, where applicable, any shipping charges) is as set out in the order confirmation. However, extra shipping charges may apply, see ‘Extra Shipping Charges’ below.
You must pay in full for the goods (including any applicable shipping charges and taxes) at the time of placing your order. Ownership in the goods we supply to you will not pass until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) shipping charges.
Placing an order
When you place an order to purchase a product your order represents an offer to us to purchase a product. A contract is only formed when you receive a copy of your email order confirmation. Any products on the same order which we have not confirmed as accepted in your order confirmation do not form part of the contract.
Whole Pet Direct reserves the right to cancel orders, at no cost to you.
Changes to orders
Once you have received confirmation of your order, changes cannot be made to your order. If you need to change arrangements for delivery (if your order has not shipped yet and/or within 3 hours of placing the order) can only be made by contacting us via email or phone. Changes made to your order after the original confirmation may change the delivery date of your order. We will give you an indication of a new estimated delivery date once we have confirmed the changes to your order.
Cancellation of orders
Where goods are defective or not as described – then please see ‘Quality’ clause below and nothing in this section limits your rights where goods are defective or not as described.
You have the right to cancel your contract if you wish within 7 days of the day after the date the product is delivered to you.
All goods noted as made-to-order on this website are produced only upon the request and confirmation of your order. In the event that having placed such an order you wish to cancel, we will unfortunately have to charge a cancellation fee of 25% of the value of the order plus any other shipping or collection fee incurred. This will be deducted from any refund due to you.
Shipping charges will be refunded in full unless we have delivered or attempted to deliver the goods before you cancel in which case they will not be refunded.
Your refund will be processed as soon as possible and in any event within no more than 30 days of the day you have given us notice of cancellation.
Cancellation must be by the person who placed the order. If you cancel by telephone, we will need to confirm that you are the person who placed the order.
Delivery Information
Please note that the estimated delivery times are only estimates and cannot be guaranteed.
Delivery is only available within the contingent United States.
Goods are provided to you on approval and legal title to the goods does not pass to you until 7 days after delivery.
Extra Delivery Charges
Some larger or heavier items do not qualify for our discount shipping rates. We make every attempt to list these items with notes that additional shipping charges may apply. However, we reserve the right to adjust the shipping charges after the order has been requested for items we deem not qualify for a shipping discount.
Delays in Delivery
Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible. If you cannot wait for the goods, you must let us have notice of cancellation from the person who placed the order within 7 calendar days of you receiving notification about the delay. If we receive your notice of cancellation as set out above within such 7 day period, then we will let you have a full refund. However, Whole Pet Direct cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.
Arrival of Goods
You are required to inspect the products received within 7 days of delivery for defects, damages or any other inaccuracies. We cannot accept returns including but not limited to any of the aforementioned reasons after 7 days.
Quality
Please notify us of obvious defects that are apparent on first inspection of the goods, such as missing parts or damage, within 7 days of delivery.
You agree that we (or our appointed agents) may examine and test any goods that are claimed to be defective to establish whether those defects are our responsibility. Where we need to send the goods away for examination and testing, then you will permit us (or our agents) to collect the goods from you for that purpose.
Where defective goods are exchanged, you must allow us to collect the defective goods from you.
When we are satisfied that the goods are faulty you will be offered a full refund of the original purchase price. Nothing in this section affects your statutory rights as a consumer.
Returns
If you are unhappy with a product for any reason then you must let us know within 7 working days of the day after the date the product is delivered to you. You must also return it to us within 14 days in perfect condition, in its original packaging and with proof of purchase.
Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
Please note that furniture, special orders, flat-packed items that have been assembled, made-to-order items and personalized items can only be returned if faulty.
Please complete the return form outlined on our website. We cannot accept returns without an RMA number. You must first request one in the return section to initiate the process.
You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that shipping insurance be obtained when returning any part of you order.
If you fail to make the goods available to us for collection within 14 days of cancellation then you will be deemed to have re-ordered the goods at the price you originally paid for them.
Returns will be processed as soon as possible after arrival and in any event within no more than 30 days of the day of arrival.
Please note your right to return products does not apply to personalized items and made-to-order items including furniture. This does not affect your statutory rights.
Do not refuse shipment
Unless instructed otherwise, do not refuse shipments as this will result in an unnecessary freight and handling charges. Please accept the shipment and call our Customer Service Department for assistance. Customers who refuse shipments will only be sold to on a prepayment basis. In addition, actual freight costs to and from the shipping point as well as a 20% restocking fee will be charged.
Refunds
To obtain a refund the goods must be in the same condition in which you received them and you must make the goods available to us for collection. The original packaging must be unopened and undamaged in a resalable condition.
If you do so we will be happy to refund the original price of the item.
We will only make a refund using the same method of payment originally used by you to pay for your purchase.
Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
We regret that shipping charges, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded.
Liability disclaimer
Whole Pet Direct’ total liability for any claim whatsoever shall not exceed the price of the goods supplied by Whole Pet Direct to the customer.
We shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon us by statute.
We cannot accept any liability for a failure to comply with instructions specifically stated on this website.
We will not be responsible for any delay in complying or failure to comply with our obligations under these conditions of sale if that delay or failure is due to any circumstances outside our reasonable control including without limitation fire, flood, acts of terrorism or where we are let down by a supplier.
These conditions of sale are in addition to, and do not affect, your statutory rights as a consumer. They are the only terms and conditions that are applicable to your order.
You may not transfer your rights under the contract between us to any third party without our prior written consent.
